Free Edition of IT Help desk Software

The free edition of ServiceDesk Plus offers you the full functionality of IT Help desk software for managing 5 technicians or 25 workstations by one technician forever. It is a perfect fit for managing Small business. If your organization is bigger, you may wish to evaluate and purchase the full version of ManageEngine ServiceDesk Plus.

Key features of ServiceDesk Plus Free Edition:

Frequently Asked Questions

• How to install ServiceDesk Plus, IT Help desk software as free version?

  A. On installation, after few screens select Standard Edition or Professional Edition in the Select the Edition to Install screen.

  (Note: Enterprise Edition is ITIL ready, but doesn't have a free version)

  

  Select the "Free Version" in the Version Selection Panel Screen

  

• How many technicians does your free edition of help desk software - ServiceDesk Plus support?

  A. One.

• How many assets can I discover using your free edition of help desk software?

  A. 25 assets including workstations, routers, switches and any other IT assets.

• Will your help desk software (free edition) have any other limitation in features?

  A. No. The free edition of ServiceDesk Plus includes the help desk management, asset management, self service portal, knowledge base and reports. It also includes purchase and contracts management. The free edition can manage one technician with 25 assets. If you want more, check out the 30-day trial version (no technician or asset limitations). Click here for more information.

• How many end users can access the free edition of your help desk software?

  A. Unlimited. There are no end user access limits.

• I want to add more technicians or manage more assets inside your help desk software. How can I get a evaluation copy?

  A. Please install ServiceDesk Plus in Trial Edition mode. This will give you unlimited technician access and unlimited asset management for 30 days.

• I don't want the asset management in your free help desk software. I am just looking for a help desk management solution with one technician. Can I disable the asset management part alone?

  A. Yes. While installing ServiceDesk Plus, please choose "Standard Edition" first in the Select the Edition to install screen. In the next screen, choose Free Version (Never Expires). The Standard Edition includes the help desk, self service portal, knowledge base and reports.

• Will I get the Contracts Management and Purchase Management in my free edition of ServiceDesk Plus?

  A. Yes. No such limitations in our help desk software.

• My company runs Linux servers. Does your free help desk software support Linux?

  A. Yes, ServiceDesk Plus runs on Linux too. For complete system requirements, click here.

• Where can I download the client for your free edition of ServiceDesk Plus?

  A. ServiceDesk Plus does not use thick clients. You can connect to ServiceDesk Plus using a web browser like Internet Explorer or Mozilla Firefox.

• How do I upgrade from the free edition to the paid edition of your help desk software?

  A. Send us an email at support [at] servicedeskplus [dot] com and we will contact you. Also, you will not lose any data.