The Business Need with the Solution :

Every k12 institution is coming in for great competition in providing quality education. In the midst of all this, the educators have their task cut out in leveraging technology to brand their education delivery process right from development, distribution and deliverance.

More often than not the first point of contact for a support request is a teacher or a staff member in the campus who is thought to have the relevant technical expertise. It is quite common that the staff member is not able to resolve the request and hence the request tends to get escalated to the second rung team (district level help desk team).

ManageEngine ServiceDesk Plus

has been implemented in a number of public schools, tertiary institutions, private colleges, charter schools etc that have been found to offer uninterrupted online delivery of content, managing on-campus resources and maintenance of technological infrastructure. ManageEngine ServiceDesk Plus offers a tailor made solution in your education environment to empower your ICT technicians to remain at their best when it comes to service delivery.

"I chose ServiceDesk Plus because the views are really good, it has all the activities we want based on incident management, change management and knowledgebase. Another very important detail is that the communication by mail is very fast.

I would say that the results of implementing ManageEngine ServiceDesk Plus are combined incident management and shared solutions. Three locations are working more together although they all keep their own style. The implementation of ServiceDesk Plus has been a success with many students learning to work with it. And I for one person would recommend it when implementing other service desk applications available in the market."

- Chris Schipper, MBO school, Netherlands