We recommend users to move to the latest version NetFlow Analyzer to 10.2.5 (Build 10250) using the following service packs.

Download Service Packs

For NetFlow Analyzer Standalone Edition

Mysql/Postgres Database:

• Stop NetFlow Analyzer Service.
• Take the backup for complete NetFlow folder as backup.
• Follow the steps to upgrade NetFlow Analyzer.

MSSQL Database:

• Stop the NetFlow Service.
• Take the backup of the data folder under NetFlow_Home directory.
• Take the backup for the netflow database in MSSQL server using SQL Server Management Studio. Please refer the link to take the backup in MSSQL.
• Proceed with the upgrade steps.

For NetFlow Analyzer Distributed Edition:

• Stop NetFlow Analyzer Central and Collector Service.
• Take the backup for complete NetFlow folder as backup in both Central and Collector server.
• Proceed with the upgrade steps.

Steps for Upgrade from BUILD 9900/10000/10100/10200 to BUILD 10250

Download the service pack from the link given below and follow the instructions:

2028821/AdventNet_ManageEngine_NetFlow_Analyzer_9_9_0_SP-0_2.ppm

NOTE: Ensure you are on BUILD 9900 or above as the service pack can be applied only on top this BUILD.

1. Shut down NetFlow Analyzer. If NetFlow Analyzer is running as a service, stop the service also.
2. Navigate to <NetFlow_Home troubleshooting>. Execute "rawCleanup.bat" for Windows and "rawCleanup.sh" for Linux.
3. Copy the directory to a safe location. Note : This version involves JRE upgrade, Please follow the Step 4 without fail:
4. Download the JRE upgrade pack by clicking on Relevant NetFlow installation and copy the same to (NetFlow\) directory: Note: To find the Installation, navigate to NetFlow_Home/jre/bin in a command and execute java -version for Window or ./java -version for Linux. If its is 64 bit 64-bit will be displayed in the output else its a 32 bit installation
   • 32 Bit Windows OS
   • 64 Bit Windows OS
   • 32 Bit Linux OS
   • 64 Bit Linux OS
5. Execute the UpdateManager.bat (.sh in case of Linux) file present in the /bin directory.
6. From the window that pops up, click Browse and select the service pack you downloaded.
7. Click Install to install the service pack. This may take several minutes depending on the amount of data that needs to be migrated.
8. Wait until the service pack is fully installed.
9. Click Close and then click Exit to exit the Update Manager tool.
10. Start the NetFlow Analyzer service.

Steps for Upgrade from Version 9.7 BUILD 9700 to Version 9.8 BUILD 9860

Download the service pack from the link given below and follow the instructions:
2028821/AdventNet_ManageEngine_NetFlow_Analyzer_9_8_1_SP-1_0.ppm

NOTE: Ensure you are on BUILD 9700 as the service pack can be applied only on top this BUILD.

1. Shut down NetFlow Analyzer. If NetFlow Analyzer is running as a service, stop the service also.
2. Navigate to <NetFlow_Home troubleshooting>. Execute "rawCleanup.bat" for Windows and "rawCleanup.sh" for Linux.
3. Copy the <NetFlow_Home> directory to a safe location.
   Note :-  This version involves JRE upgrade, Please follow the Step 4 without fail:
4. Download the JRE upgrade pack by clicking on Relevant NetFlow installation and copy the same to (NetFlow\) directory:
   Note: To find the Installation, navigate to NetFlow_Home/jre/bin in a command and execute java -version for Window or ./java      -version for Linux. If its is 64 bit 64-bit will be displayed in the output else its a 32 bit installation
    32 Bit Windows OS
    64 Bit Windows OS
    32 Bit Linux OS
    64 Bit Linux OS
5. Execute the UpdateManager.bat (.sh in case of Linux) file present in the <NetFlowAnalyzer_Home>/bin directory.
6. From the window that pops up, click Browse and select the service pack you downloaded.
7. Click Install to install the service pack. This may take several minutes depending on the amount of data that needs to be migrated.
8. Wait until the service pack is fully installed.
9. Click Close and then click Exit to exit the Update Manager tool.
10. Start the NetFlow Analyzer service.

Step for Upgrade from Version 7 BUILD 7002 to Version 7.5 BUILD 7600

Ensure your installation is on BUILD 7002 and that the product is functioning fine. The instructions below are the same for Windows and Linux.

Download the service pack from the below mentioned location:
http://bonitas.zohocorp.com/patches/cherry/01Jul2009/AdventNet_ManageEngine_NetFlow_Analyzer_7_0_0_SP-2_0.ppm

Please read and follow the instructions as mentioned without skipping any step.

1. Shutdown NetFlow Analyzer service
2. Copy the MySql and Data folder under the <NetFlow_Home> to a safe backup location. These two folders contain all the collected data and configurations of NetFlow Analyzer.
3. Navigate to <NetFlow_Homein> directory and run the UpdateManager.bat (.sh in case of Linux) file
4. From the Window that pops up, click 'Browse', select the above mentioned service pack which you had downloaded and click on Install.
5. The upgrade will take a few minutes. Once the process reaches 100%, click on Exit.
6. This will add the necessary files needed for upgrading your installation version 7.5. Do not run the product after this process.
7. Now, navigate to <NetFlow_Home>in directory from the command prompt and run the BackUp_MYSQL4.bat (.sh in case of Linux)
8. This will bring a pop up window asking the number of days for which you need Raw Data (30 days is the maximum) and Aggregated Data and also for the location to save the backup files.
   
   THIS WILL BACKUP YOUR DATA AND CONFIGURATIONS TO A FOLDER NAMED 'mysql4DataBackup' AT THE LOCATION YOU SELECTED.
   
   IMPORTANT: The upgrade process also involves updating our existing database to MySql 5 from MySql 4. This migration can take a long time depending on the data volume. Our tests have shown that the estimated time to migrate 2GB of data will be roughly 1 hour, also depending on the server capabilities. So, please keep the amount of data to be migrated to as low as possible.
   
   We suggest 7 days for Raw Data and 180 days for Aggregated Data (which is the historical data). Data older than the selected time will not be backed up.
   
   When selecting the destination drive/location to save the data in STEP 7, please select a drive/location different from the NetFlow Analyzer installation drive.
   Eg. If NetFlow Analyzer is running on C:/Adventnet/ME/Netflow, please do not backup the folder to the "C:/Adventnet" drive. The same is valid for Linux.
9. After the STEP 7 process of backup is complete, uninstall NetFlow Analyzer from the server.
10. Download NetFlow Analyzer Version 7.5 BUILD 7600 from the below location:
    
    For windows: http://archives.manageengine.com/netflow/7600/ManageEngine_NetFlowAnalyzer_7600.exe
    For Linux:     http://archives.manageengine.com/netflow/7600/ManageEngine_NetFlowAnalyzer_7600.bin
11. Install the product by running the appropriate binary file (depending on your OS).
12. After installation, start and shutdown the NetFlow Analyzer service.
13. Run the Restore_MySql5.bat (.sh in case of Linux) found under the <NetFlow_Home>in directory.
14. Click on Browse and select the location of the backup specified in STEP 7. The name of the folder is 'mysql4DataBackup'.
15. This will start the migration of data from MySql 4 to MySql 5 in version 7.5. As stated earlier, the time for this process depends on the number of days selected for Raw and Aggregated data.
16. Once you get the completed message, please start the NetFlow Analyzer product.
17. Your existing license will be stored under the <NetFlow_Home> directory after the migration. Navigate to License Management and use the 'Apply License' link to apply the NetFlow Analyzer license.
    
    The license will be found under the <NetFlow_Home> directory only after the upgrade process is complete. Now you should have reached v7.5 BUILD 7600.

Instructions to apply Upgrade / Service Pack

1. Shut down NetFlow Analyzer. (If NetFlow Analyzer is running as a service, stop the service also)
2. Copy the entire MySql and Data folder from under the <NetFlow_Home> directory to a safe location.
3. Execute the UpdateManager.bat (.sh in case of Linux) file present in the <NetFlowAnalyzer_Home>/bin directory.
4. Click Browse and select the appropriate service/upgrade pack (see the table above) you downloaded.
5. Click Install to install the service pack. This may take several minutes depending on the amount of data that needs to be migrated.
6. Wait until the service pack is fully installed.
7. Click Close and then click Exit to exit the Update Manager tool.
8. Start the NetFlow Analyzer server.

Post Migration Check

Clear the web browser cache before trying to access the web client.

How do I find out my Build number?

Log in to the NetFlow Analyzer web client, and click the About link in the top pane. You will find the build number mentioned below the version number. This is the build number of the currently installed NetFlow Analyzer.

Note:

• An end of support has been announced for NetFlow Analyzer versions 4.x,5.x, 6.x, 7.x, and 8.x.
• Only users with a valid AMS (Annual Maintenance and Support) contract are eligible to download Service packs and other upgrades.

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