Introduction

Organizations are becoming increasingly interested in leveraging cloud computing services to improve flexibility and scalability of the IT services delivered to end-users. However, organizations using cloud computing services face the following challenge: decreased visibility into the performance of services being delivered to their end-users.

Many cloud providers offer dashboards for tracking availability of their services as well as alerting capabilities for identifying service outages in a timely manner, but these capabilities are not sufficient for end-users who need to have a full control of the performance of cloud services in use. More importantly, organizations can not rely on monitoring capabilities offered by their cloud service providers, and they need to deploy third-party solutions that allow them to monitor the performance and levels of SLA achievements of cloud services.

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