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Support & FAQ - WebNMS SNMP Agent for Linux
ZOHO Corp. is committed to ensuring that our customers and business partners receive dedicated technical support to address any system or product issues they are facing. This comprehensive support site offers technical documentation, product bulletins, support forums and online support resources needed to address technical issues and access up-to-date information on WebNMS SNMP Agent for Linux. Please select from the following links:
 
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Frequently Asked Questions
Frequently asked Questions will help you find more about WebNMS SNMP Agent for Linux. For more information please refer the product document.
1.
What is WebNMS SNMP Agent for Linux?

WebNMS SNMP Agent For Linux is a product that facilitates monitoring of  linux nodes in a network. It gives very useful information about the linux nodes based on two standard mibs HOST-RESOURCES-MIB and RFC1213-MIB and WebNMS specific mib ADVENTNET-LINUX-MIB.  It supports two protocols SNMP and HTTP.  The agent can be queried by snmp get, get next, get bulk and walk operations from a Mib Browser or from any SNMP Manager like Manageengine OpManager, WebNMS FrameWork, IBM Tivoli and HP OpenView. It can also be queried through a HTTP console ie from a web browser.

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2.
What is Linux Manager / Remote Installer Tool?

Linux Manager / Remote Installer tool is for remote installation of the agent.  Linux Manager discovers all the linux nodes present in the specified network domain. After discovery of the linux nodes,  we can use the manager user interface to install the LinuxAgent in  the required machine by just clicking the "Install Agent"  link.  After  installation of the LinuxAgent in the target machine, we can access the agent from the Manager UI by clicking on the machine name.

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3.
How are they useful?

The Linux Operating System is fast becoming the popular open source operating systems in the world. With large number of active installations, Linux operating system has become the core of many high volume, business-critical applications. Hence it becomes imperative to keep the systems highly available for any modern organization, because minutes of downtime could result in loss of productivity and revenue. WebNMS SNMP Agent for Linux plays its role by  keeping the users informed about the status of the Linux System in the network.

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4.
Should Linux Agent be run from user account or root account?

The LinuxAgent can be started from both user and the root account . The Log details present in ADVENTNET-LINUX-MIB such as BootLog,  Cron Log and Secure log details and the Software Run Path in hrSwrunTable from Host-Resources-Mib will be available only if the LinuxAgent is started from the root account.  Other than these all the other information are available to manager software even if the agent is not started from root acccount.

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5.
What will I miss if I run Linux Agent from user account (say guest) instead of root account?

If the LinuxAgent is executed from the normal user account the following details will not be available.
  • BootLog Table in ADVENTNET-LINUX-MIB
  • CronLog Table in ADVENTNET-LINUX-MIB
  • SecureLog Table in ADVENTNET-LINUX-MIB
  • SoftwareRunPath parameter in SWRun Table present in HOST-RESOURCES-MIB.

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6.
Why is that while installing the Manager / installer software, a script has to be run from root account?  What are the implications?

While installing the Manager Installation_step1.sh script must be run from the root account. This is because this script creates a soft link under /usr/lib directory. To create a soft link in /usr/lib directory the user must be a root user.  This is required for the discovery process to work.

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7.
Is the remote agent installation part secure? 

Yes, the remote installation part is secure.  During remote installation it asks for the username and password.

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8.
What are the versions of Linux Supported?

LinuxAgent is supported in the following versions
  • Red Hat 6.2, 7.2, 7.3, 8.0, 9.0
  • Fedora core Release 3
  • Suse Linux 9.1
  • Mandrake Linux 10.1
  • Debian GNU / Linux 3.0
  • Red Hat Linux Enterprise Server Release 3, Release 4, Release 5
  • CentOS 5
  • Ubuntu 7.04

Linux Manager / Remote Installation Tool is supported in the following versions

  • RedHat Linux Versions 8.0 and 9.0
  • RedHat Linux Enterprise Server Release 3, Release 4 and Advanced Server

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9.
Whom to contact if there is a query / clarification?

For support and bug report, please send e-mails to linuxmonitor-support@webnms.com. For those with support contracts, we provide priority support via e-mail with a reply usually provided within 24 hours. Alternately, you can also post your queries at Linux Monitor Forums

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10.
Can this be used in combination with an SNMP Manager software?

Yes, the LinuxAgent can be queried from a Manager MibBrowser or any other SNMP Manager software.

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11.
What are the MIBs supported by the Linux Agent?

Yes, the LinuxAgent can be queried from a Manager MibBrowser or any other SNMP Manager software.

LinuxAgent supports two standard mibs and a predefined mib.
  • Standard Mib    - HOST-RESOURCES-MIB
  • Standard Mib    - RFC1213-MIB
  • Predefined Mib   - ADVENTNET-LINUX-MIB.

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12.
Is there a license agreement?  If so, what it is?

Yes, kindly refer the License Agreement.

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13.
If I want to post a query regarding SNMP Agent for Linux product should I post it in linuxmonitor.com site or webnms.com site?

To post a query regarding SNMP Agent for Linux you should post it in linuxmonitor.com forums.

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14.
How is your linux agent different from default snmp agent in linux?
  • LinuxAgent supports HTTP protocol in addition to SNMP. This helps the user to monitor the Linux Nodes using the Web Browser.
  • Performance
  • Easy installation of the Agent.
  • Comes with an elegant remote installer tool.

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15.
Can I run your agent when an agent is already running?

Yes, the LinuxAgent can be run when another agent is already running in the machine.  Make sure they run in different ports.  If the port numbers clash, LinuxAgent ports can be changed as given below;

Starting the Agent in a different Port


To start the linuxagent in a different port, execute

sh StartAgent.sh  <snmp port number> <snmp trap port number> <http port number>

Eg :: sh StartAgent.sh 9001 9002 9040
here
9001 - Snmp Port number
9002 - Snmp Trap Port number
9040 - Http Port Number

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16.
Can your agent be a sub-agent to an existing agent ?

Yes, this agent can act as a sub-agent to another master agent.

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