Copy Change

Consider the scenario , when a software (like SDP, SAP) needs to be upgraded to a newer version, we will have to create a change and perform the upgrade operations in test environment. While upgrading the production setup , we need to create a change similar to the change created for test environment . The COPY option under the actions menu can be used to create the change for production setup.

To copy the Change,

• Log in to the ServiceDeskPlus.
• Click on the Changes module. 
• Select the Change you want to copy.
  
  
   

•  Click Actions" menu and select Copy.
  
  

• Click "Copy". The change details will be copied.

 

• Once the change details are copied it will take you to the new change with the the necessary details copied.

 

Note: "Copy" option will be only visible to the technicians with the 'Create change' permission.

 

The fields that will be copied are as follows:

 

Stages	Fileds that are copied
Submission	Title, Description, Changetype, Priority, Urgency, Impact, Risk, Category, SubCategory, Item, Site, Group, Assets Involved, Services Affected, Workflow, Template, Reason for change, Change Roles
Planning	Impact, Rollout plan, Backout plan, Checklist with respective attachments and Downtime(Description)
Approval	CAB Members
Implementation	Task Details(Title, Owner, Priority, Group, Description, Task Type)

 

Note: Time/Cost related fields are not copied during the copy change.

 

Change History

The change from which the copy was made can be viewed in the history menu.

• Click on the History menu to view the change history.