ServiceDesk Plus

    Moving Change from Approval Stage to Next Stage

     

    To move change from approval stage to next stage, do the following:

    1. Click Status Drop-Down (available within change pane)

    2. Click Status Actions Drop-Down (available in Action Menu bar)

    3. Choose Status Approved and specify comments for status change

    4. Click Save

    Please Remember: Status Approved/Rejected can be changed (edited) to some other name (like finished, stage over etc.,) - see configuring change roles - but cannot be deleted.

     

    Note:  

    • Change Manager (or) Change Approver will have the rights to approve (or) reject the change after examining the CAB recommendations

     

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