With ServiceDesk Plus self service portal, you can give your end users the freedom to track the status of the tickets and 24/7 access to knowledge base for easy answers. That way, your end users can reduce waittimes and your IT technicians can enjoy a longer break time!
Your end users expect lighting-fast experiences and results. With SLAs configured using ServiceDesk Plus, you can set the right expectations for your end users and WOW them with timely delivery!
Sometimes your technicians can act as help desk coordinators to categorize, prioritize, and assign help desk tickets. On a super busy day, some tickets can remain unattended in the queue. With smart automations in ServiceDesk Plus, you can , ensure that there are no unassigned tickets in queue, distribute incidents evenly, serve your end users faster, and reduce technician workload.
When there's a backlog of tickets, you need to stop right there and understand what's happening in your IT help desk. With ServiceDesk Plus, you can easily pull out reports, jump right to the problem areas, and take quick action.