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1. Ticket Life Cycle
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Benefits
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Savings
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Save 20% of Technician's productivity by automating :
Approximately 20% of technician's productivity is spent on (Routing,Classifying, Notifying,Escalating etc)which can be automated by tool. |
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2. ITIL Automation
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Save 10% by ITIL Automation ($) :
Based on the analysis on more than 10000 customer base of ServiceDesk Plus, every help desk tends to fall while handling repetitive incidents or same incidents that occur multiple times with different technicians. Here is a typical dashboard with tickets resolved per week based on category. There are more than 25 tickets that fall under a single category and they can be considered as a single problem, thereby saving resource and time spent on large volume of tickets. |
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ServiceDesk Plus - MSP Tool Cost :
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Your Total Savings per year $ :
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$ |
SAVE THOUSANDS BY INVESTING RIGHT!
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