# Password Reset/Account Unlock with ADSelfService Plus

1) When you forget your password, access ADSelfService Plus through a web browser. On the left half of ADSelfService Plus, you have two large buttons: one labeled “Forgot your password” and the other “Unlock your account”

2) Click on the “Forgot Password”/”Unlock Account” button.

You will be asked to give your username.

3) After you provide username, you will be directed to the page where you can authenticate yourself.

There are 3 kinds of authentication method:

- Security Questions Method
- Verification Code Method
- Mixed Method

Your administrator might choose any of these.

4) If he has set only the Verfication Code, then on the authentication page, you will only see “Verification Code” Tab.

If he has set only Security Q&A, then on the authentication page, you will only see “Security Que&Ans” Tab.

Mixed Method: If he has selected both the options, then the ‘Security Q & A’ and the ‘Verification Code’ Tabs would be available.

You would be provided with the choice of selecting both or anyone of the Tabs.

Answer just like you did during enrollment phase. This proves that it is indeed you who is requesting for password reset. The system lets you reset your password/unlock your account (whichever you have chosen)

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